FAQ

Frequently Asked Questions

Metrin FAQs

What is the Accelerated Performance System?

The Accelerated Performance System (‘APS’) is a two-step exfoliating treatment & hydrating serum and is a great treatment to minimize the appearance of acne scarring, dark spots, wrinkles, etc.
You use it 1-3 times per week in conjunction with the Metrin Skincare System. It contains two steps – #1 Revitalizing Glycolic Complex & #2 Reactivating Serum.
The #1 is an overnight exfoliant (with Glycolic Acid); it stimulates cell turnover for a brighter complexion.
The #2 is applied after the removal of the #1 the next morning, for extra hydration. Due to the intensive exfoliating properties in the #2, it’s important to add extra hydration so your skin does not dry out. In addition, the #2 Reactivating Serum can be used as an eye serum. This moisture rich product is ideal for combating the appearance of fine lines and wrinkles – glycerin penetrates deep into the skin, helping plump it up.
Click here to shop the APS

Can I buy the bottles in the Accelerated Performance System separately?

You bet! You can purchase either bottle of the Accelerated Performance System (APS) individually: 

*Please note, we recommend using Revitalizing Glycolic Complex and  #2 Reactivating Serum together for best results.

How are Metrin products “Guaranteed”?

If you are not completely satisfied with Metrin products for any reason, you may return your products under the following return policies:

30 Day Return Policy

All Metrin products can be returned within 30 days from the date of purchase for a full product refund (less shipping). To obtain 30 Day Return Instructions, customers must contact Chris Or Paul at Skinglow, either by email (metrin@bigpond.com) or, call us toll-free at 1800 074 252.

*The customer is responsible for return shipping costs.

6 Month Guarantee

Metrin offers a money-back 6 Month Guarantee on your initial purchase of a full-size (165ml) Metrin Skincare System. Try it completely risk-free – if you feel it isn’t working for you, we will fully refund the purchase price of the product (even if you’ve used every last drop!). We just require that you send the Metrin Skincare System bottles back to our Head Office, and follow our return shipping instructions which we would provide you with after you submit the return request. To obtain 6 Month Guarantee Instructions, customers must contact Chris Or Paul at Skinglow, either by email (metrin@bigpond.com) or, call us toll-free at 1800 074 252.

*The customer is responsible for return shipping costs.

Do Metrin products contain sulfates?

The Metrin Skincare System (for Her & for Him) and Accelerated Performance System do not contain sulfates.

Do Metrin products contain parabens?

Yes, Metrin products do contain a small number of parabens. Parabens have been used in cosmetics since the 1930s and are used as a preservative. They are naturally found in many foods – including apples, blueberries, carrots, onions, and vanilla. We understand people have been talking about how parabens are bad for you, but parabens are actually necessary in cosmetic products otherwise they tend to develop bacteria and fungus and contaminate the product.

Both the Canadian and American Cancer Society have confirmed the safe use of parabens.

In 2008, the International Journal of Toxicology published The Cosmetic Ingredient Review. They consolidated over 65 submitted safety studies and more than 200 published studies, including an extensive discussion on parabens. The report confirmed that the use of parabens in cosmetics is safe, and noted that any parabens absorbed from use would be metabolized, easily eliminated from the body, and would not accumulate.

Does Metrin contain coconut oil?

None of our Metrin products contain coconut oil.

Does Metrin contain oil?

Some Metrin products contain organic, cold pressed, high-oleic sunflower seed oil.

How do I know if I am using too much product?

One of the benefits of Metrin’s Skincare System is that you can tailor your usage based on your skin’s needs. For example, if you have drier skin, you may need to use more of the moisturizers.

For most people, the Metrin Skincare System (Full Size) lasts 4-6 months, the Women’s Carry Size lasts 6-8 weeks.

Does Metrin have samples that I can try?

We do not have samples, as we don’t believe in ‘miracle’ products that will change your skin just after a couple of uses. It typically takes 4-6 months for the skin to fully adjust and turnover to see any major changes in the health of your skin.

What we do offer is a money-back 6 Month Guarantee on your initial purchase of our full-size (165ml) Metrin Skincare Systems. Try it completely risk-free – if you feel it isn’t working for you, we will fully refund the purchase price of the product (even if you’ve used every last drop!). We just require that you send the Metrin Skincare System bottles back to our Head Office, and follow our return shipping instructions which we would provide you with after you submit the return request.

*The customer is responsible for return shipping costs.

Where can I find a list of ingredients?

A full list of our proven ingredients can be found online at our website. Just click on the product in our store and choose the “ingredients” tab.

What ages can use Metrin?

You can use it at any age whether you’re an adult or teenager – it’s even safe for babies. Using the METRIN Skincare System from an early age is an ideal way to develop healthy, lifelong skincare routines and habits.

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